Clear, honest expectations.

We ask for a minimum of 48 hours' notice for any cancellation or rescheduling.

Cancellations made within 48 hours of your appointment will forfeit the booking deposit.

This policy allows us to offer the time to another client on our waiting list.

We hold appointments for a 10-minute grace period.

Arrivals beyond this window may require rescheduling and forfeiture of the deposit, as we cannot compress a medical treatment safely.

If you anticipate delay, please contact us as early as possible — we will do our best to accommodate.

All new clients begin with a private consultation with Natalia.

A modest consultation fee applies and is credited toward your first treatment if booked within 30 days.

Consultations are unhurried, private, and designed to build a plan — not to sell.

A refundable deposit is required to secure all bookings.

The deposit is applied to your treatment total on the day of service.

Deposits are refundable when a cancellation is made in accordance with our cancellation policy.

Your medical information is protected and never shared without your explicit consent.

Any imagery captured for medical records or portfolio purposes is only used with a signed release.

You have the right to access, correct, or request deletion of your personal data at any time.